客戶支持與服務
Safety Return Questionnaire
Procedure for returning Adixen products
You wish to return an Adixen equipement for maintenance.
The equipment will be dismantled and cleaned by a technician from our Service Center. In compliance with European Community’s L360 directives, French labor code L231 - R231 and Federal OSHA Safety Standard 1910-1200, Alcatel Vacuum Technology requires the Safety Return Questionnaire to be completed to preclude the potential health risk to its service personnel that can occur when receiving, disassembling, or repairing potentially contaminated products.
Equipment returned without this form completed and secured to outside of package will be returned to customer unprocessed.
Equipment must be drained of fluids and residue, securely packaged and shipped prepaid. Concerning the closing of the ports (inlet & outlets of the product), metallic airtight blank flanges should be used if toxic or copper gases have been pumped.
Please fill in the Safety Return Questionnaire, print it and attach it to the product before shipping to the service-repair office closest to you.
Please fill in the Safety Return Questionnaire, print it and attach it to the product before shipping to the service-repair office closest to you.
We wish to draw your attention to the following points:
The risk may be of the following nature:
• Chemical: Danger to health, risks of explosion, fire, risks for the environment. Please indicate the chemical formula and name of the gases or substances that have been in contact with the equipment (pump or helium detector).
• Biological: Pathogenic germs, micro-organisms (bacteria, viruses, etc.) classes 1 to 4 and group E. We are currently unable to deal with contamination of this sort without risk to the safety of our staff. If your equipment has been contaminated in this way, contact us so that we can try to find a solution together.
• Radioactive: Contact us in this case.
• Copper contamination: Copper based by products formed in sputtering or etching processes are considered as a poison in some semi-conductor processes . If following inspection and quotation, customer elects to not proceed with repair, he will be subject to service fee to cover product decontamination, disassembly, cleaning and evaluation costs.
The risk may be of the following nature:
• Chemical: Danger to health, risks of explosion, fire, risks for the environment. Please indicate the chemical formula and name of the gases or substances that have been in contact with the equipment (pump or helium detector).
• Biological: Pathogenic germs, micro-organisms (bacteria, viruses, etc.) classes 1 to 4 and group E. We are currently unable to deal with contamination of this sort without risk to the safety of our staff. If your equipment has been contaminated in this way, contact us so that we can try to find a solution together.
• Radioactive: Contact us in this case.
• Copper contamination: Copper based by products formed in sputtering or etching processes are considered as a poison in some semi-conductor processes . If following inspection and quotation, customer elects to not proceed with repair, he will be subject to service fee to cover product decontamination, disassembly, cleaning and evaluation costs.
